PRODUCT

A size chart is given on every product page. We request you to read it thoroughly before ordering.

All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.

Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.

No, we do not offer any product customisations, we have standard designs and sizes.

PAYMENT, SHIPPING AND DELIVERY

At HOC, we accept online payments and COD for orders under INR 7000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.

Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.

We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above mentioned time frame. If your enquiry is urgent, please email us on info@houseofchikankari.in and one of our team members will get in touch with you at the earliest. You can also get in touch with one of our team members through WhatsApp on +919971030778 from MON-SAT 10AM-6PM ONLY. 

Yes! Our website ships WORLDWIDE.

We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched. Once it's dispatched, you will receive a tracking link via DHL. If your enquiry is urgent, please email us on info@houseofchikankari.in and one of our team members will get in touch with you at the earliest. Please click here to see our detailed policy for International Orders.

We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.

We ship all your pieces together as soon as they are ready. Incase you receive only part shipment, please reach out to us on info@houseofchikankari.in and our customer care team will look into it as soon as possible.

If you’d like to  make changes to existing details in the order such as your size, delivery address or phone number, please reach us at info@houseofchikankari.in with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

EXCHANGE, REFUND AND CANCELLATIONS

You can email us on info@houseofchikankari.in  with the SUBJECT: “(order no) + EXCHANGE / RETURN” within 7 days of receiving the products.  

Shipping on the exchanged product/s will be charged separately. Item is eligible for a return/exchange request only once.

Reverse pickups are currently unavailable so we request you to ship the parcel to us at the below address:

Name: Indiville Merchandize Pvt. Ltd.

Address: 248, Ground Floor, Okhla Phase 3, Okhla Industrial Estate, New Delhi - 110020

Number: 9971030778

For more information, please refer to our return & exchange policy.


Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.

INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON info@houseofchikankari.in