Return & Exchange Policy

Exchange Policy

We always strive to ensure that you love our products as much as we loved creating them.

However, we will be happy to exchange any item that is:

  • Unworn, unused, unwashed, unaltered, and undamaged
  • With original tags intact
  • Requested within 10 days from the date of delivery

You may exchange the product with a different size.

Please Note:

  • Sale products cannot be exchanged or returned
  • Accessories and jewellery are non-returnable and non-exchangeable
  • All jewellery and accessories are final sale

Return Policy

Items are eligible for return if they are:

  • Unworn, unused, unwashed, unaltered, and undamaged
  • With original tags intact
  • Requested within 10 days from the date of delivery

Refund Details:

  • Refunds are processed via Bank Transfer
  • It may take up to 15 working days after approval

Important Refund Conditions:

  • If an order is placed using express delivery, the express delivery charges will not be refunded
  • If the order is placed using Cash on Delivery (COD), the COD charges will not be refunded

Damaged / Incorrect Product

  • If the shipment is torn or damaged, customers may refuse delivery and contact our support team immediately
  • For incomplete or incorrect items, a clear unboxing video is required
  • For defective products, clear images or videos must be shared for verification

Return Process

To request a return or exchange, please click here.

Reverse pickups will either be arranged by us, or the customer may be required to ship the parcel to:

Name: Indiville Merchandize Pvt. Ltd.
Address: 248, Ground Floor, Okhla Phase 3, Okhla Industrial Estate, New Delhi - 110020
Contact Number: +91 9871057461

Once received, the product will undergo a quality check. If approved, the return/exchange will be processed.

Additional Conditions

  • Each item is eligible for return/exchange only once

Cancellation Policy

  • Orders can be cancelled within 24 hours of placement
  • No cancellations will be accepted after this period

Order Modification (Size / Address / Phone Number)

To request any changes, please email us at
info@houseofchikankari.in

Subject: Order Number + Revised Information

Changes can only be made if the order has not been shipped.

International Orders

  • No returns or exchanges are applicable on international orders
  • For sizing assistance, please contact us before placing your order

Need Help?

For any queries, feel free to reach out at:
info@houseofchikankari.in